Training & Onboarding

Your team, fully equipped.

We don't just deploy and leave. Structured training, documentation, and hands-on workshops ensure your team can operate, sell, and support your cloud business from day one.

Training Program

4 modules, 7 days

Tailored to your team's roles. Admin, ops, sales — everyone gets the training they need, nothing they don't.

Admin Platform

2 days

Product catalog management, order processing, customer management, billing configuration. Your team learns to operate the business layer independently.

Product CRUDPricing setupOrder workflowsCustomer management

Customer Portal

1 day

How the self-service portal works from the customer perspective. Branding, customization, and support ticket flow.

Portal navigationWhite-label configSupport ticketsBilling views

Infrastructure Operations

3 days

OpenStack and OpenShift basics for your ops team. Monitoring dashboards, alerting, and escalation procedures.

OpenStack overviewOpenShift basicsMonitoring & alertsIncident response

Sales Enablement

1 day

Product positioning, pricing strategy, competitive differentiation. Arm your sales team with the knowledge to close deals.

Product positioningPricing strategyDemo walkthroughObjection handling
How It Works

From deploy to independent

A structured handover process — not a dump of documentation.

Week 1

Discovery & Assessment

We assess your team's skill levels, map roles to modules, and customize the curriculum. No generic training — everything is tailored to your setup.

Week 2–3

Hands-On Training

Live sessions with your actual platform instance. Your team configures real products, processes real orders, and resolves real incidents — with us guiding every step.

Week 4

Shadow Operations

Your team runs Day-2 operations while we observe and intervene only when needed. We identify knowledge gaps and fill them in real-time.

Week 5+

Independent + Support

Full handover. Your team operates independently with our Slack channel as a safety net. We're available for 90 days — questions answered in under 4 hours.

Deliverables

What you keep

Training ends, but the resources stay. Everything your team needs to operate independently.

Operations Handbook

Complete runbook for Day-2 operations — incident response, scaling procedures, and maintenance windows.

Video Library

Recorded walkthroughs of every platform feature. Available on-demand for new team members.

API Documentation

Full OpenAPI specs, integration guides, and code examples for your developers.

Dedicated Slack Channel

Direct access to our engineering team for 90 days post-training. Questions answered in < 4 hours.

Your Team

Who attends

Each role gets a different slice of the training. No one sits through modules they don't need.

Operations Team

2–3 people
Admin PlatformInfrastructure Ops

Can manage Day-2 operations independently — monitoring, scaling, incident response, and customer provisioning.

Sales & Account Mgmt

2–4 people
Sales EnablementCustomer Portal

Can demo the platform, explain pricing, handle objections, and onboard customers through the portal.

Technical / Dev Team

1–2 people
Infrastructure OpsAPI Documentation

Can integrate with the API, build custom automations, and troubleshoot infrastructure issues.

7days

Full training program

4modules

Role-based curriculum

90days

Post-training support

< 4h

Slack response time

Ready to get your team up to speed?

Training is included in every deployment. We don't hand over the keys without making sure you know how to drive.

FAQ

Common Questions

We recommend 2-3 people per role: admin/ops team for the Admin Platform and Infrastructure modules, sales team for Sales Enablement, and anyone customer-facing for the Portal module. Total team size is typically 5-10 people.

Both. Standard training is delivered remotely via video calls with screen sharing and hands-on exercises. On-site training is available for enterprise clients — we come to your office for an intensive 1-week program.

You keep all documentation, video recordings, and runbooks permanently. The dedicated Slack channel stays active for 90 days. After that, ongoing support is covered by your Operational Excellence plan.

Absolutely. We adapt the curriculum to your specific infrastructure setup, product catalog, and team skill level. If you only sell VPS and don't use Kubernetes, we skip the OpenShift module and go deeper on OpenStack.