One Platform to Run Your Entire Telecom Cloud Business
Cloud Factory unifies service provisioning, billing, customer management, and infrastructure monitoring into a single, event-driven platform built for telecom operators and cloud service providers.
Built for Scale.
Designed for Operators.
Cloud Factory is an end-to-end cloud management platform that handles the complete lifecycle of telecom services — from product catalog and customer onboarding to automated provisioning, usage-based billing, and real-time monitoring.
Instead of stitching together dozens of disconnected tools, your team operates from a single control plane with role-based access, real-time notifications, and full audit trails.
Everything You Need.
Nothing You Don't.
Business & Commerce
Service Catalog & Product Management
Define, price, and publish your cloud services in minutes. The product catalog supports flexible pricing plans, custom attributes, SKU management, and category-based organization.
- ▶Unlimited products with rich specifications
- ▶Tiered and usage-based pricing plans
- ▶Real-time catalog search and filtering
- ▶Public API for headless commerce integrations
Order Management & Fulfillment
A nine-stage order state machine tracks every order from draft to fulfillment. Payment confirmation, provisioning, and activation happen automatically through event-driven workflows.
- ▶Automated order lifecycle
- ▶Saga-based orchestration with rollback
- ▶Optimistic locking for safe updates
- ▶Full order timeline tracking
Billing & Payments
Integrated billing handles invoicing, payment processing, usage metering, and subscriptions. Stripe-powered payment flows support cards, bank transfers, and automatic recurring charges.
- ▶Automated invoice generation
- ▶Stripe integration
- ▶Usage-based metering
- ▶PDF invoice generation (EUR, USD, GBP)
Operations & Infrastructure
Automated Service Provisioning
When a customer's payment clears, provisioning kicks off immediately. A four-step workflow allocates resources, configures infrastructure, activates the service, and verifies health.
- ▶Four-step workflow: Allocate, Configure, Activate, Verify
- ▶Built-in retry logic with backoff
- ▶Rollback support for failure recovery
- ▶Real-time progress tracking
Infrastructure Monitoring
Monitor the health of every service in your stack from a single dashboard. Auto-refreshing health checks show uptime status, response times, and connectivity.
- ▶Real-time health status
- ▶Response time monitoring (ms)
- ▶Auto-refresh every 15 seconds
- ▶Degraded service alerts
Experience & Support
Identity & Access Management
Enterprise-grade authentication protects every endpoint. JWT-based sessions, multi-factor authentication, account lockout policies, and role-based access control.
- ▶JWT authentication & rotating refresh tokens
- ▶Multi-factor authentication (TOTP)
- ▶Role-based access control (RBAC)
- ▶Complete audit logging
Real-Time Notifications
Stay informed without refreshing. WebSocket-powered notifications deliver instant updates when orders change status, provisioning completes, invoices are generated.
- ▶In-app notifications with badges
- ▶Email notifications for critical events
- ▶Per-event-type preferences
- ▶Real-time delivery via WebSocket
Customer Support & Ticketing
A built-in ticketing system lets customers raise issues and track resolution. Support agents manage tickets with comments, attachments, priority levels, and SLA tracking.
- ▶Ticket creation & resolution workflow
- ▶Threaded comments & attachments
- ▶SLA tracking
- ▶Priority-based queue management
Enterprise-Grade
from Day One
All traffic flows through a unified API gateway with TLS termination, rate limiting, CORS handling, and security headers. One origin, one set of credentials, zero CORS headaches.
Unified API Gateway
Single entry point (nginx-based) simplifying client integration.
Automatic Rate Limiting
Built-in limits: 5 req/s (auth), 30 req/s (general).
TLS 1.2/1.3 Security
HSTS enforcement & Security headers included by default.
One Platform Approach
Infrastructure → Platforms → Services → Products
Everything you need to turn hardware into a cloud business. One platform, fully managed.
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